Privacy policy

We may amend this policy from time to time by updating this page therefore you should check this page occasionally to ensure that you are happy with any changes. The date of the last update can be found at the end of these terms.
Personal information and privacy
What information we collect
We are registered on the Data Protection Register, registration reference ZA243350, and we comply with all applicable UK data protection legislation, including General Data Protection Regulation (GDPR).

If you choose to create an account with us or place an order, we will collect your name, address (billing & shipping), telephone number, email address and credit/debit card details. When you place an order you may choose to pay via PayPal instead of using a card. You may also checkout as Guest if you do not wish to create an account with us. If necessary, we may use your details to contact you about your order or to reply to any queries. Should you wish to, in your account dashboard you can save PayPal as a payment method as well as or instead of a debit/credit card payment method.

We also invite you to sign up to our newsletter. If you opt to sign up, you will receive an email prompting you to confirm your subscription. We then store your name and email address in our marketing list, hosted by MailChimp, and use it periodically send newsletters about new products, special offers or other information which we think may be of interest to you. We also record the date and time that you open one of our newsletters, and whether you click on any of the links in it. 

You may unsubscribe from our newsletter at any time, either by clicking the unsubscribe link at the bottom of our newsletter, or by requesting we do this for you by emailing customerservice@mangleandwringer.co.uk. Please note, unsubscribing does not delete your personal data from the database, it just removes you from the newsletter mailing list. Please email us if you wish your personal data to be deleted from our marketing database.

If you contact us using the contact form on our website you are required to provide your name and email address.
How we use your information
If you buy products from us, we use your name, email, phone number, credit or debit card details, shipping address and billing address to process your payment. We do so securely using Braintree (see How we protect your information below). If you choose to create an account with us, either at checkout when saving card details, or through your My Account dashboard, the details you enter are stored securely in the Braintree vault. If you do not wish to create an account you can checkout as Guest. However we do of course still need to use this information that you provide at checkout to process your payment and manage your order.

To manage and dispatch your order, we use your name, email, phone number, billing address and shipping address in the order management and shipping platform, Zenstores. Should we need to contact you about your order, we would do using your email address.

If you sign up to our newsletter, we will use your name and email address to contact you periodically with news about Mangle & Wringer products and send discount codes and details of offers. Your privacy is of the utmost importance to us. We will never share your personal information with third parties for any purposes other than those described here.

If you have contacted us using the form on the Contact page, we will only use your email address to communicate with you about your query. We will not transfer your details to our marketing list or use them to contact you separate to the query you have raised.
How we protect your information
Ordering from us online is fully secure. Your secure payment is provided by Braintree, a PayPal company, who comply with the highest privacy and encryption standards available. Braintree is a validated Level 1 PCI DSS compliant service provider and payments are automatically protected with 128-bit SSL Encryption to ensure that your transactions are always safe.

When you place an order with us, we will ask for the following information: your name, email, phone number, credit or debit card details, shipping address and billing address. For security reasons, we do not keep your card details. If you choose to create an account with Mangle & Wringer these are securely stored by Braintree. Braintree do not use or store personally identifiable information for any other purposes than the holding of your account information and the processing of your payments.

We are confident that shopping online with Mangle & Wringer is as safe as possible. However, if you would prefer to pay by an alternative method please call us on 01608 664089 and we can arrange to take payment over the telephone or by cheque. Please be aware, however, that goods won’t be dispatched until payment has been cleared which can take up to 10 days for cheques.

Braintree, Zenstores (our order management platform) and MailChimp have all implemented measures to be GDPR compliant.
Your choices
We respect your privacy and can provide you with reasonable access to the personal data that you may have shared with us through the use of this website. If you wish to access or amend your personal data, or request that we delete any information, you may contact us at customerservice@mangleandwringer.co.uk.

You may view or update your account information at any time through your My Account dashboard. Here, you may add, edit and delete addresses and payment methods, as well as view a list of orders that you have placed. Please note that while any changes you make will be reflected in active user database with immediate effect, we retain data in the form of backups for a period of 30 days. If you wish to avoid creating an account, you may checkout as Guest. If you wish your account with us to be deleted, please send this request to customerservice@mangleandwringer.co.uk.
Cookies
This website uses cookies to enable the saving of items to virtual shopping baskets and to allow registered users to authenticate and perform account related functions. Cookies are also used to identify which pages are being visited, giving us web traffic data which we analyse and use to improve our website user experience. We only use this information for statistical analysis purposes and then the data is removed from the system.

In short, cookies help us provide you with a better website experience. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use Google Analytics as our site tracking data processor. Google Analytics is GDPR compliant. We only use aggregated data in our analytics & reporting. Individual site visitors cannot be identified.

Web browsers will usually automatically accept cookies but you can modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website. Find out more about cookies, including how to disable/enable and delete them, at www.aboutcookies.org.uk.
Links to other websites
Our website may contain links to other websites of interest. These links are provided for your convenience only and as such do not imply any endorsement or association. Once you have used these links to leave our site, you should note that we do not have any control over that website. We are not responsible for the protection and privacy of any information you provide whilst visiting such sites.
Last updated: May 2018
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